Returns & Exchanges

We are dedicated to providing our customers with the very best service. If you are unsatisfied for any reason, please contact our Contact Service Team at ohpairshoes@gmail.com to request a return .

Returns are accepted within 7 days of receiving your packagePlease note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address .

To ensure speedy service, please have the following information ready when you email us at  ohpairshoes@gmail.com

  • Your order number
  • Product name of the item you wish to return
All returned items must be unworn, unwashed merchandise with tags attached, in the same package sent. Items that do not meet these criteria or are non-returnable, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.

Defective or Wrong Items

If you received the wrong product from us, or if it arrives defective or damaged because of it's transit, please contact our Customer Service Team at ohpairshoes@gmail.com as soon as possible. 

Missing item(s) 

IF you receive a package and it does not include all items, please relax. Sometimes items are shipped separately due to weight restrictions/ coming from a difference warehouse. Simply email us at   ohpairshoes@gmail.com with your order number and item(s) received, and we will get back to you as soon as we can.